Several years ago I read a fantastic book called "Letters from a Nut." The premise was this gentlemen would send letters to establishments and services of all kinds stating he needed special accommodations for his "14th century sword" or his "giant butter costume."
The letters were hilarious. I decided to channel him while writing the official letter I needed to write to get out of my gym membership. I get tired of the same old communication so I decided to take some... creative license with the truth. The following letter will be mailed tomorrow.
Dear ***** Fitness,
I am writing to cancel my membership to your facility at
************* that expires on June 30, 2009. I believe I am supposed to reference this number ******, I am not sure what it means but I hope you do.
I am also not sure why I am supposed to send this letter to you by certified mail. Why can't I just quit the gym... AT the gym. Are they not competent enough to handle such transactions?
Or better yet why can't I quit over the phone? I can open and close credit cards, check my bank balance, and pay the mortgage on my APARTMENT all over the phone, so how come I can't just tell you I don't want to get fitness at your establishment via telephone? Frankly it seems a bit 19th century.
I must say that while I was happy with the gym when I first started there (those full length windows are great) I believe the quality of the facility has decreased dramatically over the last 6 months. I understand that tough times require cut backs and certain sacrifices must be made, but I felt some of those made at ***** were unwarranted and saddening.
My first complaint is the lack of Zen grass in the bathroom. All of the promotional pictures and advertisements for ***** show a delightful tuft of Zen grass next to the sink. I have been thinking about becoming a practicing 2nd Tier Zen Buddhist for some time now, and I was excited at the opportunity for a moment of Zen before and after my workout.
I never saw said grass. You have towel dispensers and toilet paper that must be constantly refilled. Why not a palate of Zen grass that you can leave and let flourish? I believe this is false advertising.
My second complaint is the removal of the Q-Tips. While I understand that you cannot provide your patrons with all the necessary toiletries, and the medical research on the effectiveness of cotton swabs is divided, I believe the Q-Tip to be the most important toiletry, and I was bemused as to why I wasn’t even given notice of its impending removal.
My third complaint is the “day” lockers. These are supposed to be for use only during your workout, yet there are very few that are ever available. There are dozens of lockers and yet I have been in the gym with a handful of other people and there was nary a free locker in sight. This means that you are not enforcing your own policy. I say shame to you!
I have a better chance of getting swine flu than I do of getting a locker in your gym. This makes me sad. I am in great need of a locker during my workout as I wear several supportive undergarments during my work day which I am really not comfortable discussing here.
My fourth complaint is your towels. As an aspiring practicing 2nd Tier Zen Buddhist I maintain a hygiene of the highest order, the robes I am supposed to wear would never be dirty or soiled. I would dry clean them weekly, and my home is the picture of immaculate cleanliness.
I recently acquired a rather unsightly rash after using one of your towels. I am positive it was due to the towel because the rash appeared immediately following use. Thankfully it was treatable and no permanent damage occurred to my lily white skin. But who is to know what other diseases have manifested themselves on your towels?
My fifth complaint is about the dress code. While you maintain a code of apparel for what people may wear while they work out, it seems some of your trainers decide to ignore this dress code. While I understand dungarees provide a comfortable style of panting, they have no place in a place of fitness.
And also this same trainer consistently changes the workout music to a station that nobody likes. I've even heard people in the gym say, "Hey, this is a station nobody likes!"
My sixth point is actually not a complaint. Your desk attendant George is a citizen of the highest moral fortitude. He is both kind and friendly, never anything but professional and I appreciate his contribution to the ***** brand. When I think ****, I think George.
For all my misgivings, my time at ***** has been worth it. I have been able to lose weight, gain muscle, and when I finally start wearing my robes, I know they will fit in a way that is appropriate and calming. I actually will probably need a smaller rope belt!
I do hope that you will make the necessary changes to provide the kind of excellent customer satisfaction that your promotional materials say you strive for. I hope one day to return to your gym and be pleasantly surprised (as well as possibly a 3rd tier Zen Buddhist).